Sales Focus Inc.

Entry Level Operations Administrator

Operations - Charleston, SC - Full Time

Sales Focus Inc., a global leader in Sales Outsourcing, is looking for an Operations Administrator to join our team. The Operations Administrator will be responsible for the day-to-day internal operations and administrative process. The Operations Administrator will be assisting in the management of our accounts, communicating directly with clients, and working with our sales agents to ensure client satisfaction.

Job Responsibilities:

  • Daily data entry of Sales Reports
  • Tracking activity results, sales, quotas, and commissions
  • Reviewing and analyzing day to day activity results for trending and employee data
  • Coordinating team conference calls
  • Internal Kick off and Client Kick-off meetings
  • Tracking staffing data (ie: contact lists, ID #’s, staffing levels, performance reviews, etc…)
  • Keeping accurate and up to date training materials and pitch book templates
  • Equipment tracking and auditing
  • New employee coordination (ie: e-mail, supplies, office, and other necessary coordination)
  • Organizing, maintaining, and updating network folders

Qualifications/ Skills

  • CRM Experience (Hubspot preferred)
  • Microsoft Office (excel, outlook, etc.)
  • Able to multitask
  • Strong organizational skills
  • Comfortable with virtual presentations
  • Familiar with lead generation/ data scrubbing

Perks

  • Ability to Accrue Two Weeks Paid Vacation
  • 10 days paid holiday
  • Health, Dental & Vision plans
  • Paid Training
  • 401K (after 1 year)

About Sales Focus Inc. (SFI)

SFI pioneered the sales outsourcing industry in the United States in 1998. We have 25 years of experience working within a wide range of industries to boost regional, national, and international sales performance for our clients. For more information about Sales Focus Inc., visit our website at www.salesfocusinc.com

Apply: Entry Level Operations Administrator
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1. Tell me about your previous operations or administrative experience.

* What were your primary responsibilities?
* What percentage of your day involved CRM management?
* What software did you use daily?*
2. What CRMs have you worked in?

(Check all that apply)*
3. Select all skills you are proficient

(Check all that apply)*
4. Which HubSpot Hubs have you worked in?

(Check all that apply)*
5. What have you personally built inside HubSpot?

(Check all that apply.)*
6. Have you ever cleaned or migrated CRM data?

Describe:

* Duplicate removal
* Imports
* Exports
* Property mapping
* Data validation*
7. What reports have you built?

Examples:

* Sales activity
* Pipeline
* Forecasting
* Marketing
* Productivity
* Recruiting
* Customer Success*
8. What KPIs do you typically track?*
9. Describe your experience communicating directly with clients.

Examples:

* Weekly reporting
* Project updates
* Issue resolution
* Training
* Meetings*
10. Have you ever created Standard Operating Procedures (SOPs)?

If yes, describe them.*
11. Which Excel functions do you use regularly?*
12. You’re given a spreadsheet with 25,000 contacts containing duplicates, missing data, and inconsistent formatting.

Walk me through how you would clean it before importing it into HubSpot.*
13. Scenario Question 1:

A client says:

“Our sales reps aren’t receiving follow-up tasks after meetings.”

How would you troubleshoot this?*
14. Scenario Question 2:

Management believes reporting numbers are inaccurate.

What steps would you take before presenting corrected data?*
15. Scenario Question 3:

A sales manager wants every lead to automatically:

* Receive a welcome email
* Be assigned to the correct rep
* Receive a follow-up task after 2 days
* Notify the manager if untouched after 5 days*
16. Tell me about a time you:

* Made a mistake in reporting.
* Improved a process.
* Learned a new software quickly.
* Worked under tight deadlines.
* Managed multiple priorities.
* Dealt with an unhappy stakeholder.
* Found a problem before anyone else noticed it.*
Human Check*