Sales Focus Inc.

Entry Level Operations Administrator

Operations - Charleston, SC - Full Time

Operations Administrator

Location: Charleston, SC (Onsite)

Sales Focus Inc. (SFI), the pioneer and global leader in sales outsourcing, is seeking an organized, analytical, and detail-oriented Operations Administrator to join our growing team.

This role is responsible for supporting the day-to-day operational needs of multiple sales campaigns by managing HubSpot CRM, maintaining reporting, building and optimizing workflows, coordinating client communications, and ensuring operational excellence across internal teams. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and has a passion for process improvement and data accuracy.

Key Responsibilities

  • Administer and maintain HubSpot Sales and Marketing Hub.
  • Build, manage, and optimize HubSpot workflows, sequences, lists, pipelines, and automation.
  • Develop and maintain executive dashboards and client-facing reports.
  • Track sales activity, KPIs, quotas, commissions, and campaign performance.
  • Analyze operational data and identify trends, gaps, and opportunities for improvement.
  • Manage CRM data integrity, imports, exports, and ongoing data cleanup.
  • Coordinate internal project kickoffs and client launch meetings.
  • Serve as a primary operational point of contact for assigned clients, providing reporting, updates, and ongoing support.
  • Maintain campaign documentation, training materials, pitch books, and standard operating procedures.
  • Track staffing information, employee performance metrics, and campaign resources.
  • Coordinate new employee onboarding, including equipment, system access, and operational setup.
  • Manage equipment inventory and auditing.
  • Organize and maintain internal files, documentation, and shared resources.
  • Collaborate with Sales, Marketing, Recruiting, and Operations to improve processes and support client success.
  • Assist leadership with special projects and operational initiatives as needed.

Qualifications

  • 2–4 years of operations, sales operations, CRM administration, or business administration experience.
  • Advanced proficiency in HubSpot Sales Hub and Marketing Hub.
  • Experience building workflows, automation, sequences, and reporting within HubSpot.
  • Strong Microsoft Excel and Microsoft Office skills.
  • Experience creating reports, dashboards, and analyzing business data.
  • Excellent written and verbal communication skills with the ability to interact professionally with clients.
  • Exceptional organizational skills with strong attention to detail.
  • Ability to manage multiple priorities while meeting deadlines.
  • Comfortable presenting information in virtual meetings.
  • Experience with lead management, CRM administration, and data cleansing is preferred.
  • HubSpot certifications are a plus.

What We’re Looking For

The ideal candidate is:

  • Highly organized and process-oriented.
  • Analytical with strong problem-solving skills.
  • Self-motivated and able to work independently.
  • Comfortable managing multiple client priorities simultaneously.
  • Adaptable in a fast-paced environment.
  • Committed to delivering an exceptional client experience.

Benefits

  • Competitive salary
  • Two weeks paid vacation (accrual-based)
  • 10 paid holidays
  • Health, Dental, and Vision insurance
  • 401(k) with company eligibility after one year
  • Paid training
  • Career advancement opportunities within a growing national organization

About Sales Focus Inc.

Founded in 1998, Sales Focus Inc. pioneered the sales outsourcing industry in the United States. For more than 25 years, we have helped companies accelerate growth by building and managing high-performing sales teams across a wide range of industries. Our proven processes and experienced leadership have successfully launched more than 1,300 sales programs throughout North America.

If you’re looking for an opportunity to make a meaningful impact within a growing organization while supporting nationally recognized clients, we’d like to hear from you.

Apply: Entry Level Operations Administrator
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1. Tell me about your previous operations or administrative experience.

* What were your primary responsibilities?
* What percentage of your day involved CRM management?
* What software did you use daily?*
2. What CRMs have you worked in?

(Check all that apply)*
3. Select all skills you are proficient

(Check all that apply)*
4. Which HubSpot Hubs have you worked in?

(Check all that apply)*
5. What have you personally built inside HubSpot?

(Check all that apply.)*
6. Have you ever cleaned or migrated CRM data?

Describe:

* Duplicate removal
* Imports
* Exports
* Property mapping
* Data validation*
7. What reports have you built?

Examples:

* Sales activity
* Pipeline
* Forecasting
* Marketing
* Productivity
* Recruiting
* Customer Success*
8. What KPIs do you typically track?*
9. Describe your experience communicating directly with clients.

Examples:

* Weekly reporting
* Project updates
* Issue resolution
* Training
* Meetings*
10. Have you ever created Standard Operating Procedures (SOPs)?

If yes, describe them.*
11. Which Excel functions do you use regularly?*
12. You’re given a spreadsheet with 25,000 contacts containing duplicates, missing data, and inconsistent formatting.

Walk me through how you would clean it before importing it into HubSpot.*
13. Scenario Question 1:

A client says:

“Our sales reps aren’t receiving follow-up tasks after meetings.”

How would you troubleshoot this?*
14. Scenario Question 2:

Management believes reporting numbers are inaccurate.

What steps would you take before presenting corrected data?*
15. Scenario Question 3:

A sales manager wants every lead to automatically:

* Receive a welcome email
* Be assigned to the correct rep
* Receive a follow-up task after 2 days
* Notify the manager if untouched after 5 days*
16. Tell me about a time you:

* Made a mistake in reporting.
* Improved a process.
* Learned a new software quickly.
* Worked under tight deadlines.
* Managed multiple priorities.
* Dealt with an unhappy stakeholder.
* Found a problem before anyone else noticed it.*
Human Check*